Privacy Policy

Introduction

Juan's Towing Service, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our towing and roadside assistance services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a service request through our website
• Contact us by phone, email, or through our contact form
• Request towing or roadside assistance services

This information may include:

• Full name
• Email address
• Phone number
• Physical location/address
• Vehicle type and information
• Service requirements and details

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

We collect this information using cookies and similar tracking technologies. For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide the towing and roadside assistance services you request, including locating your vehicle, dispatching assistance, and completing service calls.
• Communication: To respond to your inquiries, send service confirmations, and communicate about your service requests.
• Billing and Payment: To process payments for services rendered and maintain billing records.
• Website Improvement: To analyze website usage and improve our website's functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Business Operations: To operate and manage our business, including internal analysis and record-keeping.

Who Has Access to Your Information

We limit access to your personal information to the following parties:

• Our Employees: Personnel who need access to your information to provide services, process payments, or respond to customer service inquiries.
• Service Providers: Third-party companies that help us operate our business, such as payment processors, communication services, and website hosting providers. These providers are bound by confidentiality obligations.
• Legal Authorities: When required by law, court order, or governmental regulation.

Third-Party Access

We may share your information with third parties in the following circumstances:

• With Your Consent: We may share your information for any other purpose with your consent.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When we believe disclosure is necessary to comply with the law, enforce our agreements, or protect our rights and safety.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit
• Secure server infrastructure
• Access controls for personnel
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights - How to Delete Your Data

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, you may:

• Email us: Send your request to contact@juans-towing-service.com
• Call us: Contact us at +1 (562) 298-6510
• Mail us: Write to us at:
  Juan's Towing Service, LLC
  14708 Sweet Acacia Dr
  Orlando, FL 32828

We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through our cookie consent banner or by visiting our Cookie Policy page.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: